Shipping Policy
Effective Date: August 7, 2026
Thank you for shopping with Cura Aftercare. We are committed to processing and shipping your order as quickly and efficiently as possible. Please review our Shipping Policy below.
1. Shipping Locations
Cura Aftercare currently ships to addresses within:
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Canada
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United States
If we expand shipping to additional countries, this policy will be updated accordingly.
2. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and statutory holidays.
Please note that processing times are separate from shipping transit times.
During product launches, promotional events, holidays, or periods of high order volume, processing may take longer than usual.
3. Shipping Methods
Shipping options and estimated delivery times are displayed during checkout based on your delivery address.
Estimated delivery dates are provided by the shipping carrier and are estimates only. Actual delivery times may vary.
4. Shipping Charges
Shipping costs are calculated during checkout based on factors such as:
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Delivery destination
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Shipping method selected
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Order size and weight
Any applicable shipping charges will be displayed before you complete your purchase.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information, where available.
Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.
6. Delivery Delays
While we work hard to ship orders promptly, delivery delays may occasionally occur due to circumstances beyond our reasonable control, including:
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Weather conditions
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Carrier delays
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High shipping volumes
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Customs or border processing
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Labour disruptions
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Natural disasters
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Other unforeseen events
Cura Aftercare is not responsible for delays caused by shipping carriers or events outside our reasonable control.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect or incomplete shipping address is provided, processing or delivery may be delayed.
If your order has not yet shipped, please contact us as soon as possible. While we will make reasonable efforts to update your shipping information, we cannot guarantee changes once an order has been placed.
If a shipment is returned to us due to an incorrect or undeliverable address, additional shipping charges may apply before the order can be reshipped.
8. Lost or Stolen Packages
Once a package has been transferred to the shipping carrier, delivery is subject to the carrier's handling procedures.
If your package appears to be lost or has not arrived within a reasonable period, please contact us and we will assist you in working with the shipping carrier to investigate the shipment.
Cura Aftercare is not responsible for packages that are confirmed as delivered by the shipping carrier but are subsequently lost, stolen, or misplaced after delivery.
9. Damaged Shipments
If your order arrives damaged, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
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Your order number
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Photographs of the damaged product(s)
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Photographs of the shipping packaging, if applicable
After reviewing the information provided, we will determine the appropriate resolution, which may include a replacement or refund.
10. Returned Shipments
If an order is returned to Cura Aftercare because it was:
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Undeliverable
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Refused by the recipient
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Returned due to an incorrect address provided by the customer
We will contact you to arrange reshipment.
Additional shipping charges may apply before the order is shipped again.
11. Order Changes and Cancellations
We begin processing orders as quickly as possible.
For this reason, we cannot guarantee that an order can be modified or cancelled once it has been placed.
If you need to request a change or cancellation, please contact us immediately at:
12. Returns and Refunds
Please refer to our Returns & Refunds Policy for information regarding product returns, exchanges, and refunds.
13. Contact Us
If you have any questions regarding shipping or your order, please contact us.
Cura Aftercare
A brand of Crushed Aftercare Inc.
Website:
www.curaaftercare.com
Email:
info@curaaftercare.com