Returns & Refunds Policy

Effective Date: August 7, 2026

At Cura Aftercare, your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.

1. Return Eligibility

We accept returns of eligible products within 30 days of the delivery date.

To qualify for a return, products must:

• Be unused and unopened.

• Be in their original packaging.

• Be in resalable condition.

• Be accompanied by proof of purchase.

Returns that do not meet these requirements may not be eligible for a refund.

2. Non-Returnable Items

Due to the hygienic nature of cosmetic products, the following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Opened or used products

• Products with broken safety seals

• Gift cards

• Clearance or final sale items

• Promotional or complimentary products

• Products purchased through an authorized clinic, distributor, retailer, or other third party (please contact the original place of purchase for assistance)

3. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the shipping package, if applicable

After reviewing your request, we may provide:

• A replacement product

• A refund

• Another appropriate resolution, at our discretion

4. How to Start a Return

To request a return, please contact our Customer Support team before sending your product back.

Email:
info@curaaftercare.com

Please include:

• Your order number

• The reason for your return

• Any relevant photographs, if applicable

If your return is approved, we will provide instructions for returning your item.

Returns sent without prior authorization may not be accepted.

5. Return Shipping

Unless the return is the result of our error, customers are responsible for return shipping costs.

If the return is due to a damaged, defective, or incorrect item, Cura Aftercare will cover reasonable return shipping costs or provide an alternative solution.

We recommend using a trackable shipping service for returned items. Cura Aftercare is not responsible for returned packages lost in transit.

6. Refunds

Once your returned product has been received and inspected, we will notify you of the status of your refund.

If approved, refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.

Original shipping charges are non-refundable unless the return is the result of our error.

7. Exchanges

We only replace products that are damaged, defective, or shipped incorrectly.

If you need a replacement for one of these reasons, please contact us within 7 days of delivery.

8. Order Cancellations

We begin processing orders as quickly as possible.

For this reason, we cannot guarantee that an order can be cancelled or modified after it has been placed.

If you need to request a cancellation, please contact us immediately at info@curaaftercare.com. If your order has not yet entered processing or shipment, we will make reasonable efforts to accommodate your request.

9. Refused or Undeliverable Shipments

If an order is returned to Cura Aftercare because it was:

• Refused by the recipient

• Undeliverable

• Returned due to an incorrect shipping address provided by the customer

We may deduct any applicable return shipping charges from the refund, where permitted by law.

If you would like the order reshipped, additional shipping charges may apply.

10. Limitation

Cura Aftercare reserves the right to refuse returns or refunds that do not comply with this policy or where abuse, misuse, or fraudulent activity is reasonably suspected.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

11. Changes to This Policy

We may update this Returns & Refunds Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be posted on this page with a revised Effective Date.

12. Contact Us

If you have any questions regarding this Returns & Refunds Policy, please contact us.

Cura Aftercare
A brand of Crushed Aftercare Inc.

Website:
www.curaaftercare.com

Email:
info@curaaftercare.com

Address:
131-4474 Blakie Rd.
London, Ontario N6L 1G7
Canada